Armadillo Studios Inc.

The yycPhotobook Launches

It is with big grins that we are proud and extremely pleased to announce the first copies of the “yycPhotobook”:http://www.yycphotobook.com have been published.

As mentioned in a “previous article”:http://blog.armadillostudios.ca/article/yycphotobookcom, Armadillo has been honored to team up with Duncan Kinney (of “yycBlogs”:http://www.yycblogs.com) to design and construct the yycPhotobook. And now that the book is completed, we are even more excited for the upcoming launch party on Sept 18th.

In regards to the actual design process for the book, the yycPhotobook team started by selecting a diverse collection of unique and engaging photos from a group of Calgary photographers. Next, we brainstormed a layout and order that would maximize the impact of each photo. We then assembled the basic skeleton of the book in InDesign using the easy to use templates supplied by”Blurb.com”:http://www.blurb.com. Keeping with the theme of the original web site; The yycPhotobook design utilizes the same crisp aesthetics associated with the minimalist web site. Each photograph in the book is given it’s own page with the author’s accompanying avatar and a short 140 character description of the work. In combination, this ultimately created a unique 40-page book that encompasses Calgary’s distinctive identity.

As mentioned, the yycPhotobook launch party is on *Sept. 18 at Venturion* (214 11th Ave. SE). There will be beer and wine for sale at reasonable prices and some light refreshments. You’ll be able to meet the contributing photographers and get a sneak peek of the book. The book will also be made available to the public through yycPhotobook.com and Blurb.com, on the day of the party.


SXSW10: Leave Your Job. Start An Agency.

A couple of months ago, Alex Lemanski of “Bitfyre fame”:http://www.bitfyre.net/ approached some of our mutal friends from previous “SXSW Adventures”:http://blog.armadillostudios.ca/article/?c=sxswi-09 about trying our hand at a panel for “SXSW 2010”:http://www.sxsw.com.

As a collective we’ve already built the popular how-to guide “SXSWisEASY”://www.sxswiseasy.com , so it would only make sense to throw our collective hats into the SXSW panellist ring. So with that I’m happy to present to you our potential panel “Leave Your Job. Start An Agency”:http://ow.ly/kiAK.

The concept behind our panel is simple. We want to provide an outsiders perspective on the difficulties of starting your own studio. We’ll address things like how to do transition from your solo Apartment/PJ set-up into a full on office? How to deal with arguing co-owners? How to find clients across different area codes? Pretty much every topic that someone would need to know if they were contemplating starting up their own business.

To paraphrase Joe, the idea of the panel is to get the real dirt on non-existent inter-office scandals and what to do when your partner doesn’t agree with you – there’s sure to be some heat in this panel. What else could you expect from three Americans, one Canuck and a Texan.

So this is where we need your help, if you’ve got a second and do plan on attending SXSW’10 in Austin, please log on to the panel picker and give our panel “a big thumbs-up”:http://panelpicker.sxsw.com/ideas/view/3303. Voting closes on Sept 4th, so be quick.


The Cookingwithfire.com Redesign & Recipe E-Books

The average lifespan for a web site design is roughly 1.5 to 2 years. Due to which, we have seen a bit of an influx of returning clients looking for touch-ups to their site. One such client was Linda Matthie of
of “Cookingwithfire.com”:http://www.cookingwithfire.com.

As one of the original roster of web sites launched during Armadillo’s inaugural year, the first cookingwithfire web site was built as a fairly straight-forward promotional site designed to showcase the company’s line of Mexican inspired cookbooks. It was one of our first web sites built with an integrated corporate newsletter and it was the first e-commerce site we built to use the “e-junkie commerce engine”:http://www.e-junkie.com/?r=5350.

Now, queue the redesign.

The new Cookingwith Fire Redesign has shifted the focus of away from a promotional site complimented by a small online market place, into a fully functional e-commerce web site.

By shifting the navigation from the left-hand side of the site to the top, key navigational information is now located in a more intuitive area. In addition, we have removed some of the unnecessary sidebar content and populated it with direct links to the site’s popular “newsletter articles”:http://www.cookingwithfire.com/bite-your-tongue-when-sharing-these-hot-sauce-tips/, the “existing hardcover product line”:http://www.cookingwithfire.com/the-fire-n-ice-cookbook/ and the “new E-Book Recipe line-up”:http://www.cookingwithfire.com/the-cooking-with-fire-product-line/.

The second aspect of the redesign was to improve the e-commerce interface to coincide with the release of 11 new “Recipe E-Books”:http://www.cookingwithfire.com/the-cooking-with-fire-product-line/. Using the upgraded *E-junkie* platform we were able to enhance the overal shopping experience, keeping users contained within the cookingwithfire environment and the removing the hassle of additional windows. We have also created easy to find *View Cart* buttons on each page and simple links to the iniduval product desctiptions.

We have been honoured to work with Linda and her popular Cookingwithfire brand for the second time in our short history. We’re currently working on implementing a new newsletter service for the next round of e-book recipes, in the hopes of enhancing the web sites reach and awareness.


Hootsuite: A Twitter Campaign’s Best Friend

With hundreds of Twitter applications available at the moment, it’s easy to get lost in the sea of promises. As with any technological movement, many apps are popping up to take advantage of businesses and users trying to promote themselves using Twitter. Unfortunately, a majority of these apps are probably useless for most businesses looking to start a twitter campaign, but a few seem to be invaluable. In our opinion, the one Twitter application that every business needs is “Hootsuite”:http://www.hootsuite.com.

Built by Vancouver’s own “Invoke Media”:http://www.invokemedia.com/, Hootsuite is widely regarded as an “indispensable tool for Twitter Power users”:http://www.invokemedia.com/hootsuite-wins-best-app-at-shorty-awards/. After toying with the application for our own Armadillo Studios Twitter campaigns and for our first “two private campaigns”:http://blog.armadillostudios.ca/article/twitter-for-the-calgary-market, we have to agree with that judgment.

Why Use HootSuite?

*Hootsuite* is an online tool that leverages information from your Twitter stream into a similar, yet powerful interface. Hootsuite’s interface is like flying first class to Twitter’s economy class web interface.

While an upgraded interface really doesn’t justify Hootsuite’s power, the real benefit comes from the application’s ability to *add multiple admins to a single account, the integrated tiny-url creator (Ow.ly), to schedule tweets to post on a time delay and to view the metrics on links that you send out*. All the bells and whistles that can really enhance any sized Twitter campaign. Whether it is for a large company, non-profit or for a small-medium sized business.

But in our opinion the two aspects of the Hootsuite application that make it worthwhile are the *Time Delay Posts* and *the ability to view metrics on links*.

Time Delay Posts

The beauty of Twitter is it’s simplicity. You post short snippets throughout the day and your followers (or potential customers) read your tweets. Unfortunately, there are a couple of occasions where the ability to schedule tweets can be a real benefit. Either for maximizing your potential readership or when you know you won’t be online for a certain time period.

For example, say you religiously post a “#FollowFriday”:http://mashable.com/2009/03/06/twitter-followfriday/ recommendation every Friday at 10:00am, but you’ve got a morning meeting this Friday. Hootsuite’s scheduling app allows you to create the tweet on Monday and schedule it to post later that week. Simple as pie.

Now the previous example was a very simple run down of the benefits, but you scheduling of tweet to coincide with a product or site launch can help to focus you on the important tasks rather than worrying about tweeting at the proper time.

Viewing Link Metrics

Embedded in the Hootsuite application is the tiny-url creator “ow.ly”:http://ow.ly/url/shorten-url. Like all tiny-url creators it allows you to take a long link and shorten it to a 10 to character link. *The ow.ly service embedded straight into the posting interface on it’s own, is a fantastic addition to Hootsuite*.

But it gets better.

For all links which use the ow.ly tiny-url, Hootsuite will track the metrics of that link. It will track the amount of followers opening the link over a variety of time periods; providing you with some key information, which can determine what the optimal time to make a post is or what subjects are producing the most interest. Two critical bits of information for any campaign.

Your Campaign’s Best Friend

Without question, Hootsuite is a great addition to any business driven Twitter campaign (or for personal users interested in their own metrics). Rumor around town is that “Invoke is launching a 2.0 version, which includes multiple columns and other bells and whistles”:http://www.techvibes.com/blog/hootsuite-2.0-get-your-beta-invite-here. But in the meantime give Hootsuite a try. We promise you won’t be disappointed.


WestJet Embraces Twitter

Update at the bottom of the article

It is well known that one of the major industries to really embrace the Twitter phenomena is the “Airline Industry”:http://simpliflying.com/2009/three-ways-airline-brands-can-make-money-from-twitter/. The first company to truly leverage Twitter in to a profitable business model was the successful low cost carrier “Jet Blue”:http://www.nytimes.com/2009/07/05/travel/05prac.html?hpw. Since then there has been an explosion of carriers trying to reach out to customers and promote a variety of special ‘twitter’ deals. From major carriers such as “United”:http://twitter.com/UnitedAirlines to low cost carriers like “SouthWest Airlines”:http://twitter.com/SouthwestAIr and the aforementioned “JetBlue”:http://twitter.com/jetblue, but until recently none of the Canadian based carriers have leveraged the service.

But as June 28th, Calgary based “WestJet has launched it’s own twitter account with a series of free flight give-aways”:http://www.newswire.ca/en/releases/archive/June2009/26/c2375.html. The company which has built it’s reputation on exceeding the service expectations of customers and coupling that low cost fares, is one of the great examples of corporation that can really leverage twitter.

With this press release, it does look like WestJet is kick starting their service with a great campaign by giving away free flights to a random group of initial followers. This is a simple way to create a viral buzz and garner a solid base of followers. It also looks like Westjet is going to send out special tweet deals like their American counterparts have. Which are both great steps for building a great following.

-*Unfortunately, there is a gaping hole that WestJet is not addressing*. Now this is based solely on their press release, but it does seem that they have ignored the important aspect of customer service.-

As noted in a variety of articles and blog posts on the topic of the Airline Industry’s usage of twitter, the truly successful companies such as *JetBlue* and *SouthWest*, have really improved customer relations by utilizing “twitter to quickly respond to customer questions and issues”:http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/. These companies have used the tool to engage their customer base by answering questions, helping with reservations, and addressing customer service issues. Which in turn has enhanced their corporate image and provided real-time friendly face to the customers.

Below is an example of the success of JetBlue’s campaign:

Morgan and I exchanged a few emails and I learned that Morgan is behind JetBlue’s tweets, and not a bot, and that Morgan is very well informed on social media ethics and aware that corporate use of Twitter can be tricky. *I am impressed that Morgan was watching Twitter closely enough to sense an issue, responded quickly, apologized, and removed the two of us from @JetBlue’s list*. This served as a demonstration of the company’s active participation in the Twitter conversation, its willingness to course-correct, and of the new speed of social media with which corporations have to contend.

Good or Bad, WestJet’s adoption of Twitter is a great step for the full integration of social media into the consciousness of the Canadian Public.

*So Kudos is in order for WestJet*.

*Update*: Shortly after launching the article and linking it on Twitter we received this fantastic response from WestJet.

So we’ll gladly enjoy our fine steaming slice of humble pie and completely applaud WestJet. If anything, this little exchange further shows the importance of not only leveraging twitter to promote your products, but to also use it as a real-time customer relations tool.